The Greenwich Community Hub, launched in March by the Royal Borough of Greenwich with Charlton Athletic Community Trust (CACT) and partners, has helped a number of vulnerable residents.
A team effort between various organisations has helped a woman with leukemia receive the medication she needed.
Emma, who lives in Australia, called the Greenwich Community Hub after her father had been in contact with staff members. Both of Emma's parents are on the government's shielded list, and have been advised not to leave the house and to self-isolate for 12 weeks.
Emma's mother, aged 76, needed a particular pill from the hospital to help with her treatment. CACT staff called up Queen Elizabeth Hospital, in Woolwich, to request the pills, but found out that they couldn't dispense them until Emma's mum had a blood test.
As a result, CACT teamed up with Bexley Accessible Transport Scheme (BATS) to arrange transport to get Emma's mum to the hospital. CACT staff were then able to deliver her prescription that same day.
"That's good that all of you could get together and do that for her," Emma explained.
"Hopefully you can help some other people as well because it's very confusing for them at this moment.
"We're in Western Australia. We're not allowed out of the country or out of the state," she said.
"I can't get to England to help them. It's just getting more difficult the older they get and it's good you guys were able to help us out."